Refund policy
Returns & Refund Policy
Our Guarantee We want you to be completely happy with your purchase. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition and in the original packaging. To initiate a return, please contact us via our contact form with your order number and reason for return.
Damaged or Incorrect Items If your item arrives damaged, defective or is not what you ordered, please contact us via our contact form within 7 days of delivery. Please include your order number and clear photos of the issue and we will resolve it as quickly as possible with a replacement or full refund.
Refunds Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to appear in your account.
Non-Returnable Items The following items cannot be returned:
- Items that have been used, assembled or removed from their original packaging
- Personalised or custom-made items
- Digital products
Return Shipping Customers are responsible for the cost of return shipping unless the item is damaged, defective or incorrect, in which case we will cover the return shipping cost.
Order Cancellations If you need to cancel an order, please contact us via our contact form as soon as possible. We will do our best to cancel before dispatch, but we cannot guarantee cancellation once an order has been fulfilled.
Contact Us If you have any questions about our returns or refund policy, please get in touch via our contact form and we'll be happy to help.